613-542-7343  |   Maintenance Request  |  Resident Portal

Maintenance Services

Home 9 Maintenance Services

We strive to meet and exceed their expectations.

As a significant and experienced property owner within the City of Kingston for many decades, the Springer Group of Companies has developed a reputation for being an accessible, caring and comprehensive landlord for our commercial and residential tenants. From routine maintenance to major renovations, we strive to meet and exceed their expectations.

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Effective, Efficient Service.

From working with families, seniors, students and/or single professionals in our residential units, through to our large commercial and retail clients, The Springer Group of Companies takes responsibility for all aspects of property management and maintenance, freeing up our clients to focus on their lives or their businesses.

We deal with all significant contracted services from cleaning, to snow removal, to HVAC maintenance, parking management, landscaping and elevators etc., ensuring that our clients/tenants have the best possible amenities, services and infrastructure within the community. Due to the size of our ownership portfolio, The Springer Group of Companies is often the largest single contract for many of our vendors, suppliers and maintenance contractors, therefore ensuring a superior level of service for us and our tenants.

Our property management team is more than responsive, and will often take proactive measures to ensure that all infrastructure and contracted services are meeting our standards, including checking in on our tenants in person, over the phone or via email, to ensure everything is satisfactory. And in the case of a sudden issue, or emergency repair, we can respond more efficiently and effectively.

Emergency Service

The following are considered emergencies:

  1. Smoke, fire, or fire alarm activation.
  2. No heat, electricity, or water supply.
  3. Significant leak or flooding.
  4. Locked out of the apartment.

For emergency service, call our office at 613-542-7343 and follow the prompts to be transferred to our after-hours emergency service operator who will contact the staff on-call.

Maintenance Request Form


    I acknowledge and agree that by submitting this maintenance request I am authorizing The Springer Group of Companies and its agents and sub-contractors to enter my rental unit between 8 am and 8 pm to respond to the above noted issues and perform the required repairs. In the event of my absence at the time of entry, this acknowledgment shall serve as permission to enter the rental unit unit for the above purpose. If my rental unit is co-occupied by other persons, I also confirm that I am acting on behalf of all occupants/tenants and that I have informed all other occupants/tenants of this maintenance request and of the permission to enter the rental unit.