Booking a viewing is super easy! You can reach out to us by phone, email, or using our website’s contact form. Feel free to drop us an email at apartments@springergroup.com, or call at 613-542-7343. If, for any reason, you’re running a bit late for your viewing appointment, just give us a heads-up. We offer a 10-minute grace period, and we’ll also keep you informed if our leasing agent happens to run behind schedule.

Absolutely! Same-day appointments are available for vacant units, and we’ll do our very best to accommodate last-minute requests. For occupied units, please remember that, by law, we require a minimum 24-hour notice. If you’d like to view a unit on short notice and it is after hours (evenings and weekends), please contact our after-hours line by calling 613-542-7343 and dialing 9 when prompted by the phone directory.

Generally, our lease terms are set at a standard 12 months, but occasionally, we do offer shorter 8-month terms. For all the details about lease terms on specific units, just refer to the individual unit listing or get in touch with our team.

While our floorplans may include furniture for visual reference, our units are typically not furnished unless it’s clearly specified in the listing description.

Parking availability can vary from unit to unit. If you want specific parking information, just consult the individual listing or reach out to us directly. Additionally, we manage several conveniently located parking lots in Kingston. You can find more details under the “Monthly Parking” tab on our “Commercial Properties” search page: https://springergroup.com/commercial-services/

Whether utilities are included in the rental fee depends on the unit. To find out all the details about utilities, just check out the “Amenities” tab within the unit listing or reach out to us – we’re here to help.

Yes! All Springer Group residential units are pet friendly, and we’ve got a simple pet agreement that you’ll need to sign along with your lease.

When you are ready to apply for a unit, the following items are required with the application: a valid photo I.D., and proof of income.

You’ve got options! Proof of income can be in the form of recent paystubs, a letter from your current employer, OSAP documentation, bank statements showing income deposits from your employer or government assistance, T4 (Tax forms), or documentation from your guardian.

Typically, the application process wraps up in a speedy 1-3 business days. The timeline may vary depending on how quickly your references respond and how thorough your application is. Rest assured, the unit is reserved for you during the application review, so there’s no need to worry about competing applicants.

No worries! If you can’t physically visit the unit before applying, we’ve got you covered. We offer iGuide and/or video tours for most of our rental units. The application also includes a waiver section for you to sign.

Fantastic news! Once your application is approved, our team will send you the lease via DocuSign using the email address you provided on your application.

We’ve made it super convenient. We use DocuSign as our preferred lease-signing software. Be sure to check your email, including your junk folder, if you don’t spot the email. No need to print or sign the lease in person.

As the last step of the application, you will be prompted to pay the Last Month’s Rent (LMR) deposit. This deposit secures the apartment during the application review. To ensure a fair process, we handle one application at a time. Once approved, the deposit will be retained for your final month’s rent. If your application isn’t approved, the LMR deposit will be refunded within 1-3 business days.

The keys to your new home will be handed over during your move-in inspection. Just a heads-up, we do require a fully refundable key deposit before your move-in. The deposit will be returned in full when you move out and return your key(s). The key deposit cost varies by property, typically ranging from $15.00 to $65.00 per occupant.

An appointment will be scheduled for the move-in inspection. During the inspection, you and our leasing agent will walk through the unit to ensure everything is in good working order. Both parties will sign off on the inspection, and voilà, the keys are yours, and you officially take possession of the unit.

Waste and recycling procedures can vary depending on the property and are outlined in your lease. Some properties have designated garbage rooms or outdoor storage areas, while others require tenants to manage their own waste and recycling. Remember, it’s your responsibility to dispose of all waste properly, and improper disposal may result in fines. For detailed instructions on garbage collection, consult the City of Kingston’s guidelines here: https://www.cityofkingston.ca/resident/garbage-recycling/household/garbage

Yes! You’re welcome to make modifications like hanging pictures to personalize your space. However, please keep in mind that if any significant damage occurs due to these modifications, you’ll be responsible for the repair costs. For more substantial changes, such as painting, please reach out to us with a request, including color samples, for approval.

If you are locked out of your unit, contact our office by calling 613-542-7343. There is no fee for a lock-out during business hours, however, there is a fee of $150.00 if the lockout occurs outside of business hours. Additional fees may apply if replacement keys are required.

Your comfort and safety are our top priorities! Call for immediate assistance for urgent maintenance issues which include:

-smoke, fire, or fire alarm activation,

-no heat, no electricity, or water supply issues,

-significant leaks or flooding, or

-a lockout

For non-urgent maintenance concerns, drop us an email at maintenance@springergroup.com, and we’ll get back to you promptly.

Bon voyage! Before you go, ensure all windows are closed and doors securely locked. We recommend having a trusted friend or family member collect your mail and check on your unit every 1-3 weeks while you’re away. If it’s winter, set the heat at 10 degrees Celsius to prevent freezing.

Safety first! If you ever notice a broken or damaged smoke detector, don’t hesitate to reach out to us. If your smoke detector is beeping due to low batteries, you’re welcome to replace them yourself. However, if it’s not battery-operated or the issue persists, please contact Springer Group for assistance. Remember, under no circumstances should you remove your smoke detector, except to change the batteries.

Slippery situations can happen! If you can, spread sand or salt on the icy area. If you must walk on it, do so with extreme caution. And of course, feel free to contact our team if you have any concerns.

To request a rent receipt, simply shoot us an email at maintenance@springergroup.com. Be sure to include the term, names of occupants, your address, and unit (if applicable) so we can assist you promptly.

Yes, you can sublet your unit, please contact maintenance@springergroup.com for the proper subletting procedures. Applicants must be approved by the landlord, and the original tenant is still subject to the terms of the lease.

If you want to reassign your lease, please contact maintenance@springergroup.com for the necessary procedures. Applicants must be approved by the landlord, and once the lease is reassigned, the original tenant is no longer responsible for the terms of the lease.

When it’s time to bid farewell to your unit, contact your utility provider (e.g. Utilities Kingston, Eastern Ontario Power) to cancel your services. You can usually schedule this in advance to align with your move-out date. Safe travels!

If your tag is broken contact our team and we will replace it at no charge so long as you are able to return the remains of the damaged/broken tag.

If your tag or fob is lost or stolen, there will be a replacement fee of $25-$75 (the same as the initial deposit).

If you’re parking at the Sheraton lot located at 285 King St. and run into any parking-related hiccups, please reach out to the City of Kingston for assistance. They’ll be your go-to folks for any Sheraton lot matters.

Contact the police to file a report promptly. Although Springer Group is not liable in cases of car break-ins (as per the parking agreement), please notify us for cleanup and record-keeping purposes.

If the lot is unexpectedly full, please contact us immediately. You can park on the street and retain the receipt; you might be eligible for reimbursement for city parking costs. For those with reserved parking spots, kindly note the license plate number and/or provide a photo of the vehicle.

If your parking remote isn’t working, replace the batteries with two CR2016 batteries. If the issue persists, please contact us. Remember to keep the old batteries.

We ensure timely snow plowing for all lots. Extreme weather may impact plowing times, but all lots will be cleared as soon as possible. Advance notice via email will be provided for occasional clearing needs.