Welcome to our Residential FAQ’s page. We understand that navigating the intricacies of residential living can sometimes raise questions, and that’s why we’re here to help. Whether you’re a current resident or you are interested in becoming one, we’ve compiled this list of frequently asked questions to provide you with clear and helpful information. Explore the questions below to find answers related to our residential and parking offerings, policies, and more. Our dedicated team is here to ensure your comfort and satisfaction throughout your residential experience. We are just a click or a call away.

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How do I know which units are available?

Discovering our available units is a breeze! Just head over to our Listings Page. Once you’re there, click on the address of the building you’re interested in and navigate to the “Floorplans” tab to explore our available units. If you want to see what they look like, click on “Availability” and then the camera icon next to the unit number.

How do I book a viewing?

Booking a viewing is super easy! You can reach out to us by phone, email, or using our website’s contact form. Feel free to drop us an email at, or call at 613-542-7343. If, for any reason, you’re running a bit late for your viewing appointment, just give us a heads-up. We offer a 10-minute grace period, and we’ll also keep you informed if our leasing agent happens to run behind schedule.

I would like to see a unit today. Can I book a same-day appointment?

Absolutely! Same-day appointments are available for vacant units, and we’ll do our very best to accommodate last-minute requests. For occupied units, please remember that, by law, we require a minimum 24-hour notice. If you’d like to view a unit on short notice and it is after hours (evenings and weekends), please contact our after-hours line by calling 613-542-7343 and dialing 9 when prompted by the phone directory.

Do you offer short-term rentals?

Generally, our lease terms are set at a standard 12 months, but occasionally, we do offer shorter 8-month terms. For all the details about lease terms on specific units, just refer to the individual unit listing or get in touch with our team.

Do you offer fully furnished units?

While our floorplans may include furniture for visual reference, our units are typically not furnished unless it’s clearly specified in the listing description.

Is parking included?

Parking availability can vary from unit to unit. If you want specific parking information, just consult the individual listing or reach out to us directly. Additionally, we manage several conveniently located parking lots in Kingston. You can find more details under the “Monthly Parking” tab on our “Commercial Properties” search page:

Are utilities included?

Whether utilities are included in the rental fee depends on the unit. To find out all the details about utilities, just check out the “Amenities” tab within the unit listing or reach out to us – we’re here to help.

Are pets allowed in Springer Group rental properties?

Yes! All Springer Group residential units are pet friendly, and we’ve got a simple pet agreement that you’ll need to sign along with your lease.


How do I apply for my chosen unit?

It’s a breeze! Visit our Listings Page, find the unit that’s calling your name, and click “Apply Now.” Alternatively, click on the building address, head to “Floorplans,” select your desired unit, click “Availability,” and then hit “Select” to kickstart your application. During this process, you’ll also need to register on our resident portal. Questions? You can always drop us an email at or give us a ring at 613-542-7343.

NOTE: When you reach Step 2 of the application, don’t forget to choose your Move-In Date. You’ll see a date marked as “available for move-in starting on,” and it’s crucial to select that exact date. If you have a different move-in date in mind, just reach out to our property management team before proceeding with your application.

What documents do I need to provide when applying for a rental property?

When you are ready to apply for a unit, the following items are required with the application: a valid photo I.D., and proof of income.

What is acceptable as proof of income?

You’ve got options! Proof of income can be in the form of recent paystubs, a letter from your current employer, OSAP documentation, bank statements showing income deposits from your employer or government assistance, T4 (Tax forms), or documentation from your guardian.

How long does the application process take?

Typically, the application process wraps up in a speedy 1-3 business days. The timeline may vary depending on how quickly your references respond and how thorough your application is. Rest assured, the unit is reserved for you during the application review, so there’s no need to worry about competing applicants.

What if I am renting site unseen?

No worries! If you can’t physically visit the unit before applying, we’ve got you covered. We offer iGuide and/or video tours for most of our rental units. The application also includes a waiver section for you to sign.

My application has been approved! What happens now?

Fantastic news! Once your application is approved, our team will send you the lease via DocuSign using the email address you provided on your application.

How do I sign my lease?

We’ve made it super convenient. We use DocuSign as our preferred lease-signing software. Be sure to check your email, including your junk folder, if you don’t spot the email. No need to print or sign the lease in person.

How do I pay my deposit?

As the last step of the application, you will be prompted to pay the Last Month’s Rent (LMR) deposit. This deposit secures the apartment during the application review. To ensure a fair process, we handle one application at a time. Once approved, the deposit will be retained for your final month’s rent. If your application isn’t approved, the LMR deposit will be refunded within 1-3 business days.

When will I receive my keys?

The keys to your new home will be handed over during your move-in inspection. Just a heads-up, we do require a fully refundable key deposit before your move-in. The deposit will be returned in full when you move out and return your key(s). The key deposit cost varies by property, typically ranging from $15.00 to $65.00 per occupant.

What happens during my move-in inspection?

An appointment will be scheduled for the move-in inspection. During the inspection, you and our leasing agent will walk through the unit to ensure everything is in good working order. Both parties will sign off on the inspection, and voilà, the keys are yours, and you officially take possession of the unit.

How does waste & recycling collection work?

Waste and recycling procedures can vary depending on the property and are outlined in your lease. Some properties have designated garbage rooms or outdoor storage areas, while others require tenants to manage their own waste and recycling. Remember, it’s your responsibility to dispose of all waste properly, and improper disposal may result in fines. For detailed instructions on garbage collection, consult the City of Kingston’s guidelines here:


How do I pay my rent?

Rent is due on or before the 1st of each month of your lease term. We offer several convenient payment methods to suit your preferences. Acceptable payment methods include cash, cheque, money order, or online through the resident portal using a credit card, debit card, or bank account. The resident portal is the easiest and most secure way to pay your rent. Tenants also have the option to set up autopay to ensure rent payments are never missed.

Can I make modifications to the rental unit?

Yes! You’re welcome to make modifications like hanging pictures to personalize your space. However, please keep in mind that if any significant damage occurs due to these modifications, you’ll be responsible for the repair costs. For more substantial changes, such as painting, please reach out to us with a request, including color samples, for approval.

What happens if I get locked out of my apartment?

If you are locked out of your unit, contact our office by calling 613-542-7343. There is no fee for a lock-out during business hours, however, there is a fee of $150.00 if the lockout occurs outside of business hours. Additional fees may apply if replacement keys are required.

What should I do in case of a maintenance issue?

Your comfort and safety are our top priorities! Call for immediate assistance for urgent maintenance issues which include:

-smoke, fire, or fire alarm activation,

-no heat, no electricity, or water supply issues,

-significant leaks or flooding, or

-a lockout

For non-urgent maintenance concerns, drop us an email at, and we’ll get back to you promptly.

What do I do if I’m going away for an extended period of time?

Bon voyage! Before you go, ensure all windows are closed and doors securely locked. We recommend having a trusted friend or family member collect your mail and check on your unit every 1-3 weeks while you’re away. If it’s winter, set the heat at 10 degrees Celsius to prevent freezing.

Who is responsible for the smoke detectors in my unit?

Safety first! If you ever notice a broken or damaged smoke detector, don’t hesitate to reach out to us. If your smoke detector is beeping due to low batteries, you’re welcome to replace them yourself. However, if it’s not battery-operated or the issue persists, please contact Springer Group for assistance. Remember, under no circumstances should you remove your smoke detector, except to change the batteries.

What should I do if I encounter an icy sidewalk or step?

Slippery situations can happen! If you can, spread sand or salt on the icy area. If you must walk on it, do so with extreme caution. And of course, feel free to contact our team if you have any concerns.

How can I request a rent receipt?

To request a rent receipt, simply shoot us an email at Be sure to include the term, names of occupants, your address, and unit (if applicable) so we can assist you promptly.

Can I sublet my unit?

Yes, you can sublet your unit, please contact for the proper subletting procedures. Applicants must be approved by the landlord, and the original tenant is still subject to the terms of the lease.

How can I reassign my lease?

If you want to reassign your lease, please contact for the necessary procedures. Applicants must be approved by the landlord, and once the lease is reassigned, the original tenant is no longer responsible for the terms of the lease.

How do I cancel my utilities when I move out?

When it’s time to bid farewell to your unit, contact your utility provider (e.g. Utilities Kingston, Eastern Ontario Power) to cancel your services. You can usually schedule this in advance to align with your move-out date. Safe travels!


What if I forget to display my parking tag?

Vehicles that do not have a visible parking tag are subject to towing. Our parking areas are consistently monitored. We make every effort to issue warnings for first-time occurrences. If you forget your tag, we strongly advise you to promptly reach out to us to inform us of the situation.

What should I do if my tag is broken?

If your tag is broken contact our team and we will replace it at no charge so long as you are able to return the remains of the damaged/broken tag.

What do I do if my tag or fob is lost or stolen?

If your tag or fob is lost or stolen, there will be a replacement fee of $25-$75 (the same as the initial deposit).

I park at the Sheraton lot located at 285 King St. Who do I contact with parking issues?

If you’re parking at the Sheraton lot located at 285 King St. and run into any parking-related hiccups, please reach out to the City of Kingston for assistance. They’ll be your go-to folks for any Sheraton lot matters.

What happens if my car is broken into?

Contact the police to file a report promptly. Although Springer Group is not liable in cases of car break-ins (as per the parking agreement), please notify us for cleanup and record-keeping purposes.

What should I do if I can't find available parking?

If the lot is unexpectedly full, please contact us immediately. You can park on the street and retain the receipt; you might be eligible for reimbursement for city parking costs. For those with reserved parking spots, kindly note the license plate number and/or provide a photo of the vehicle.

What do I do if my parking remote is not working?

If your parking remote isn’t working, replace the batteries with two CR2016 batteries. If the issue persists, please contact us. Remember to keep the old batteries.

How does snow removal work?

We ensure timely snow plowing for all lots. Extreme weather may impact plowing times, but all lots will be cleared as soon as possible. Advance notice via email will be provided for occasional clearing needs.