COVID-19 Update

Information you should know about our services at this time.

Good Day,

We wanted to provide an update to our Tenants as some new information and details have emerged to assist us all during this challenging period. Our office will remain closed until further notice, staff are no longer working remotely and our office is fully open to email and phone communications. We are now on summer hours and can be reached 8:30 AM- 4:30 PM However, if there is a maintenance emergency, at any time 24/7 you can call the office line at 613-542-7343 and listen to our prompts to be connected to our emergency dispatch. Further, please note that staff and security are still performing regular building checks.

We’ve had further inquiries as to how to make or drop off payments. The options are as follows and note a new option of dropping off payment to our office:

  • For those that need to drop off payments, we have installed a new secure mailbox located at the main entrance of our office at 159 Princess Street. Cash or Cheque(s) should be in a sealed envelope, clearly labelled as to which apartment the payment is for.
  • mailing cheque(s) to 159 Princess Street, PO Box 1534, Kingston, ON  K7L 5C7
  • We are NO LONGER accepting credit/debit payments as we are returning to our regular process of cash or cheque for August 1st payments.

Further, as rental payments are still required so that we can continue to honour our financial responsibilities (maintenance, security, staff payroll, banking obligations)the City of Kingston has released specific information on support from Municipal, Provincial and Federal Governments, available from the webpage, we’ve included some relevant information below:

“Province announces residential renting changes due to COVID-19″

The Province of Ontario has introduced a number of changes to residential rental rules and processes, in response to COVID-19. Learn more about these changes, and how they impact you as a renter.

What assistance is available to me, as a tenant?

The Government of Canada recognizes that students and recent graduates are being affected by the COVID-19 pandemic. The government has recently announced a program that supports students and recent graduates with their finances. Specifically:

“The Canada Emergency Student Benefit (CESB) would provide support to students and new graduates who are not be eligible for the Canada Emergency Response Benefit or Employment Insurance or unable to work due to COVID-19.  This benefit would provide $1,250 per month for eligible students or $1,750 per month for eligible students with dependents or disabilities.  This benefit would be available from May to August 2020. More details will be made available soon.”

For further information please visit

  • The government has established the Canada Emergency Response Benefit (CERB) to aid those who are receiving a reduced income due to the current Pandemic. Note that CRA will begin accepting applications for the Canada Emergency Wage Subsidy (CEWS) on Monday, April 27, 2020.

Please visit for more information about the CERB, or visit to access the application.

Further, there are numerous other programs available for support across many areas, please review at the Government of Canada’s website:

  • Increasing the Canada Child Benefit
  • Improving access to essential food support
  • Supporting women and children feeling violence
  • Providing support to Indigenous communities
  • Providing immediate and essential services to seniors

Below are some additional COVID-19 resources that may be useful: – Ontario COVID-19 Information – KFL&A Public Health Information – City of Kingston COVID-19 updates

Another resource for financial support is the Ontario Disability Support Program. Please see link below for further information:

We hope that you are staying safe and healthy during these challenging times.

Other Information:

  • All scheduled apartment move-out & move-ins will continue as scheduled
  • All apartments will be cleaned/sanitized for moving in
  • Our custodial contractors are continuing to clean the common areas in all buildings and have increased sanitation of frequently touched surfaces
  • Hand sanitizing stations have been placed in all building entrances and will continue to be filled


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